AirRobe Concierge FAQ
Enjoy an exclusive limited time discount on our concierge service where our expert team manage the end-to-end consignment process for you.
What is AirRobe Concierge?

AirRobe Concierge is our consignment service where we will take care of the end to end selling process for you, including photography, authentication, listing and fulfillment.

We do the work, you get paid!

How does it work?

You send your items in and we’ll take it from there:

1. You let us know what items you wish to consign by filling in this quick form
2. We’ll reach out to you with a pre-paid shipping label
3. You mail the items to us

From there, our dedicated team will take care of the rest, from authentication to listing and shipping to the buyer.

How long do you hold the product?

We hold the product for up to 6 months.  Any items that do not sell after 3 - 6 months will be returned to you.

What type of products do you accept?

We typically accept all designer items with a retail value >$500.  Items should be in excellent condition, hardly worn or gently worn.

We’re unable to accept fast fashion items and certain niche brands at this time.

If you’re unsure if your item is suitable, simply submit your items to us via our form, and we can let you know if we are able to consign your item.

What is your consignment fee?

We’re offering a special VIP rate to AirRobe customers for a limited time only

Items priced less than $1000: 35% commission (normally 50%)
Items priced between $1000 to $5000: 25% commission (normally 40%)
Items priced more than $5,000: 20% commission (normally 25%)

How can I track my sales?

We will send you an email with a link to your product listings once your items are uploaded. For any questions regarding your active listings or previous sales please contact us at

How do you price?

Each item undergoes a thorough assessment, considering its condition, relevance, and secondary market value. Typically, resale prices range between 40% to 60% of the original retail price as a reference point.

We will communicate pricing bands with you before listing your item.

How and when do I get paid?

You will receive payment by direct deposit after your item sells. Commission payments are issued 3 weeks after the item has been sold.

How do you authenticate your items?

If you don’t have proof of authenticity, we can authenticate your item for you.  We work with expert authenticators to review the authenticity of each item.  Higher value items are also certified with an external partner such as Entrupy or Real Authentication.

Where are you based?

Our warehouse is located in Alexandria, NSW.

How can I contact you?

You can reach out to us at with any additional questions.

How do I get started?

To get started, just let us know what you want to consign and where to pick it up from in the form here